Privacy Policy at Beta191 Thailand 2026

Beta191 is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information related to users in Thailand. By creating an account or using Beta191 products and services, you agree to this Privacy Policy. If you disagree, please stop using our services. We take your privacy seriously and have put in place measures to protect your personal information. This policy describes our practices and your rights regarding your data.

Who We Are

Beta191 operates an online entertainment platform offering sports, esports, slots, live casino, and lottery content for players in Thailand.

We act as the data controller for personal data processed in connection with our services, unless we say otherwise. Contact details are in the Contact Us section below. We may use data processors to deliver parts of our services under contract.

Scope

This Policy applies to Beta191 websites, mobile apps, and related services accessible to users in Thailand. It does not apply to third-party services that have their own privacy policies.

When you follow links to third-party sites, their terms and policies apply. We encourage you to read third parties' policies before you use them.

Types of Data We Collect

We collect different types of information to provide and improve our services. The data we collect includes:

• Account information: name, username, password, date of birth, gender, nationality.
• Contact details: email address, phone number, address, preferred language.
• Verification data: identity documents, proof of address, and age verification results.
• Transaction data: deposits, withdrawals, bonuses, wagers, wins, losses, and payment method details.
• Technical data: IP address, device identifiers, operating system, browser type, app version, time zone, and network information.
• Usage data: page views, clicks, session length, game preferences, and where you came from.
• Communication data: emails, live chat logs, support tickets, and call recordings, where allowed.
• Marketing preferences: opt-ins, opt-outs, and how you interact with campaigns.

We only collect data that we need to provide our services and to comply with legal duties.

Children and Underage Users

Our services are not for anyone under 18. We do not knowingly collect data from anyone under 18. Accounts found to be underage will be closed, and related data may be deleted.

We may check your age before withdrawals or at any time. Parents and guardians should use device-level controls to stop minors from accessing content they should not see.

How We Collect Data

We collect personal data in several ways:

• Directly from you when you register, deposit, play, contact support, or update settings.
• Automatically through cookies, SDKs, pixels, and server logs when you use our services.
• From third parties, including identity check providers, payment partners, anti-fraud services, and affiliates.
• From publicly available sources, where lawful and relevant.

We are clear about our data collection practices and will let you know when we collect data from third parties.

Cookies and Similar Technologies

We use cookies to run core functions, remember preferences, analyse traffic, and personalise content. Types include strictly necessary, performance, functional, and marketing cookies.

You can control cookies through your browser settings. Turning off some cookies may affect how the website works. We provide a cookie banner and preferences centre where we can.

Legal Bases for Processing

We process personal data under one or more legal bases, including:

• Contract: to provide the services you ask for and to perform our agreement with you.
• Legal obligation: to comply with anti-money laundering, identity checks, responsible gaming, and other legal duties.
• Legitimate interests: to secure services, prevent fraud, improve products, and market similar services.
• Consent: for optional activities, such as certain marketing or analytics, where the law requires it.

We ensure that all processing has a valid legal basis and complies with applicable laws.

How We Use Personal Data

We use your personal data for many purposes:

• Create and run your account and profile.
• Verify identity, age, and eligibility to use our services.
• Process payments, withdrawals, and financial reconciliations.
• Provide games, promotions, tournaments, and customer support.
• Prevent fraud, money laundering, collusion, bonus abuse, and security incidents.
• Personalise content, recommendations, and bonuses to improve your experience.
• Conduct analytics and product development.
• Send service messages, policy updates, and marketing materials as you prefer.

We only use your data for the purposes in this policy and will not use it for unrelated purposes without your consent.

Automated Decision-Making

We may use automated systems for risk scoring, fraud detection, bonus eligibility, and responsible gaming. Where the law requires it, you may ask for a human review of important automated decisions.

We review these systems for fairness and effectiveness. We balance automation with manual checks for difficult cases.

Sharing of Information

We may share your information with:

• Service providers: hosting, identity checks, payments, analytics, messaging, and support tools, under contract.
• Affiliates: within the Beta191 group for operations that match this Policy.
• Regulators and authorities: to comply with laws and lawful requests.
• Business transfers: in mergers, acquisitions, or restructuring, data may be transferred with safeguards.

We share data only when necessary and ensure that third parties are bound by confidentiality and security obligations.

International Transfers

Your data may be processed in places outside Thailand. We use safeguards such as contractual clauses and security controls to protect sensitive information.

We check vendors' security and privacy practices before we use them. Transfers are limited to what is needed for service delivery and compliance.

Data Security

We use administrative, technical, and physical measures to protect personal data. These include encryption in transit and at rest, access controls, logging, and monitoring.

We have incident response procedures, and we review vendor security. No system is completely secure, but we work to improve our defences and to respond quickly to threats.

Data Retention

We keep personal data only as long as needed for the purposes in this Policy. We may keep it longer to comply with legal, tax, audit, and regulatory requirements.

When data is no longer needed, we securely delete or anonymise it. Retention periods may vary by data type and jurisdiction.

Your Privacy Rights

Under applicable law, you may have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Delete data in certain cases.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Receive a copy of the data you provided (data portability) where the law allows.

To use these rights, see the Contact Us section below. We will respond within a reasonable time.

Marketing Preferences

You can manage email, SMS, and push notification preferences in your account settings. Unsubscribe links are in marketing messages.

Service and transactional messages are needed to run your account and are not subject to marketing opt-out. We honour Do Not Contact requests where required by law.

Responsible Gaming Data

We process data to support safer play, including setting limits, self-exclusion, and spotting harmful patterns. Self-exclusion status, limit changes, and responsible gaming communications may be shared with relevant systems.

We may restrict features based on responsible gaming settings to protect players. See our Responsible Gaming page for the tools we offer in Thailand.

Anti-Fraud and Anti-Money Laundering

We monitor transactions and gameplay for fraud, money laundering, and policy abuse. Where needed, we may report to the relevant authorities.

We may request additional verification or hold transactions while we review. Failing to provide what we ask for may result in account restrictions.

Third-Party Links and Integrations

Our services may include links or integrations with third-party services. Third parties process data under their own policies, which we do not control. Read their notices before you use their services.

Changes to This Policy

We may update this Policy from time to time to reflect changes in law, technology, or our operations. When changes are important, we will give reasonable notice on the website or by email.

Your continued use of our services after changes take effect means you accept them. We may keep old versions on request.

Contact Us

For privacy requests, use the contact details on our website and state that your request is about privacy. For general support, use the Contact Us page or live chat.

You can also reach us through our FAQ or contact page for any privacy-related questions.

Local Information for Thailand

We tailor our privacy and responsible gaming features for users in Thailand in 2026. Data may be processed in line with Thai law and other applicable rules.

We provide age checks and risk controls that fit regional standards. Contact our team with localisation questions through our Contact Us page.

Glossary

Personal data: information that relates to an identified or identifiable person. Processing: any operation on personal data, such as collection or use. Controller: the entity that decides why and how personal data is processed. Processor: a party that processes personal data on behalf of the controller.

Your Commitments

You agree to:

• Give accurate information and keep your login details confidential.
• Tell us promptly if your details change.
• Use our services responsibly and in line with our Terms and Conditions.
• Do not carry out prohibited or fraudulent activity on the platform.

Language

This English version applies if it conflicts with any translation. We may provide localised notices for convenience. Support may be available in Thai and English, depending on availability. Contact support to request language assistance.